Ruptly

Pamplona bar uses robot ‘waiter’ to serve customers and prevent spread of COVID-19

9 04.06.2020
W/S Robot "waiter" Alexia on terrace next to a child, Pamplona
M/S Alexia moving forward

M/S Clients passing by Alexia
M/S Alexia moving forward
M/S Alexia singing to clients
M/S Alexia with clients
W/S Alexia moving forward
M/S Alexia carrying a drink
M/S Alexia carrying a drink
W/S Alexia moving forward
W/S Neighbours watching
SOT, Patxi Larumbe, Sales director of COCUUS SYSTEM (Spanish): "Well, at first, what we did was create a robot to assist catering companies. And when the pandemic came, on March 13, our clients closed down. Event catering companies are closed. So we decided that by the time the terraces could be opened we would use it to serve on the terraces, which is what we are doing."
M/S Larumbe asking Alexia who is the coach of Real Madrid, Alexia answering that it is Zinedine Zidane *CUTAWAY*
SOT, Patxi Larumbe, Sales director of COCUUS SYSTEM (Spanish): "It has been very well received. People are coming, having fun, having their picture taken, presenting them on the [social] networks, and we've been in all the media. Today we have been contacted from the New York Times, from London, from Rome, from Moscow. In other words, it's been very well publicised."
M/S Alexia *CUTAWAY*
SOT, Patxi Larumbe, Sales director of COCUUS SYSTEM (Spanish): "Our goal is not to take away any jobs. The goal is to make people use their talent in what they know how to do, and the annoying things, which are useless, which do not contribute, to make them with robots".
M/S Child with Alexia *CUTAWAY*
SOT, Patxi Larumbe, Sales director of COCUUS SYSTEM (Spanish): "[The robot] is not going to replace any waiters, it will make the waiters happier while doing their job and dedicating themselves to what each one of them really has talent for. That can be talking to the customer, it can be serving well, making gin and tonics or preparing pintxos."
M/S Alexia bringing a drink to Larumbe *CUTAWAY*
SOT, Customer (Spanish): "Well, that's fine. It seems to me that this is a technological advance that can go well for these things, especially in these times, [in which] we are, and that can be exported for other similar activities."
W/S Alexia moving forward *CUTAWAY*
SOT, Customer (Spanish): "I think it's great, a spectacular thing. Yes, yes. Something never seen before in the world. One thing but spectacular, yes."
W/S Alexia inside the bar *CUTAWAY*
SOT, Customer (Spanish): "It's a... it's a funny thing. I love it. I think it's great. I think it's great."
W/S Residents of Pamplona walking in the Plaza del Castillo
W/S Bar​
SCRIPT
A bar in Pamplona has found an ingenious way to avoid contagion of the coronavirus between workers and customers, by using a robot "waiter.”
On Thursday, the robot Alexia was seen moving between the tables on a magnetic strip on the floor, while carrying drinks on its tray.
Once the bar staff prepares the beverages, they select the table that Alexia needs to serve and leave the drinks on the tray. After customers are finished with their beverages, the robot comes back to collect glasses.
Patxi Larumbe, sales director of the company that manufactures the robot, COCUUS SYSTEM, explained that they were already working on the project to be used by catering companies before the pandemic, and that they have adapted to the current situation to use it on the terraces.
"Our goal is not to take away any jobs. The goal is to make people use their talent in what they know how to do, and the annoying things, which are useless, which do not contribute, to make them with robots," Larumbe explained, adding that he thought that "it will make the waiters happier while doing their job and dedicating themselves to what each one of them really has talent for. "
For their part, customers were enthusiastic about the idea and described it as "spectacular".
According to data from the Ministry of Health, Spain has recorded 240,660 cases of COVID-19 and 27,133 deaths to date.
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