Now You Can Fight With Customer Service Over Facebook Messenger

Now Facebook users can chat with the businesses they buy from the same way they chat with their friends. Facebook is rolling out a new option to let people chat with businesses directly through its Messenger application. With Messenger Business, Facebook Messenger's 600 million-plus users will be able to instant message businesses to make reservations, check shipping information and handle general customer service issues, rather than have to search for phone numbers or e-mail contacts online. The new interface also promises more entertaining screenshots of fights with customer service, a staple of internet lore that has been dominated by phone calls and, sometimes, Twitter. The announcement was made during Facebook's annual F8 Developer Conference in San Francisco on Wednesday, during which it revealed plans to turn the Messenger app into a platform by working with third-party developers.



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